Online Exclusives - All Furniture, Rugs, Lighting, and Large Format Wall Art
At THELIFESTYLEDCO we strive to provide a seamless and efficient shopping experience for our valued customers. To ensure transparency and clarity, we have outlined our shipping policies and fulfillment times below.
After successfully placing your order, you will receive an email confirmation containing details of your purchase. You will also be contacted by a member of our team within 48 business hours confirming stock and availability status. If the item(s) you purchased is on backorder, you will be contacted at this time with the anticipated backorder timeline and other next steps. Please note that all timelines are subject to change.
Order processing time will take between 5-12 business days. Please note that this duration may vary during peak seasons and promotional periods.
Once your order has been fulfilled and is ready to be dispatched, you will receive an email notification with the corresponding tracking information.
For custom and semi-custom items, the expected processing time along with additional information can be found in the item description. Please allow additional time for custom orders.
ONLINE EXCLUSIVES - FURNITURE, RUGS, LIGHTING, AND LARGE FORMAT WALL ART (NOT AVAILABLE FOR WAREHOUSE PICKUP)
Lighting - SHIPS FREE
Rugs + Rug Pads - SHIPS FREE (CERTAIN ITEMS MAY BE SUBJECT TO FREIGHT SHIPPING)
Furniture + Art -
Order total between $0 - $1,499 - $99 SHIPPING
Order total between $1,500 - $2,499 - $149 SHIPPING
Order total between $2,500 - $4,999 - $199 SHIPPING
Order total $5,000+ - $299 SHIPPING
Optional White Glove Delivery - $149/Additional Fee Per Item
Furniture, rugs, lighting and large format art are not available for warehouse pickup. At this time we can only ship online exclusives within the contiguous United States. We apologize for any inconvenience!
Your item will either ship by Truckload Freight with a third party carrier or Ground with UPS, FedEx, or USPS.
For items that ship by Truckload Freight, the transit time for delivery can be expected to take 8-10 calendar days. The freight provider may contact you by phone to schedule delivery. It is important that the freight company can easily contact you, as missing the delivery window and having to reschedule delivery may result in additional fees. If you are unreachable by the freight provider or our team, your order may risk cancellation.
For items that ship Ground, the transit time for delivery can be expected to take 5-7 calendar days.
We are only able to ship our Online Exclusives within the contiguous United States. We are unable to offer international shipping or deliver outside of this region at this time. We apologize for any inconvenience!
ALASKA AND HAWAII
At this time we do not ship to Alaska or Hawaii.
INTERNATIONAL
At this time we can only ship online exclusives within the contiguous United States.
If your item arrives damaged, please contact a member of our team via the chat feature on our website. All damages or defects must be reported immediately for claim filing purposes. It is required to provide photos of the damage, the packaging, and the shipping label in addition to a detailed description of the problem in order to file a claim with our vendors. We will work diligently to reach resolution.
For your convenience, we provide order tracking services. If applicable, you will receive a tracking number along with the shipment notification. You can use this tracking number to monitor the progress of your order on our website or the shipping carrier's platform.
A shipping address may be modified if presented within 24 hours of placing an order for an in-stock item. An address may be modified for a backordered item, depending on its timeline. Please inquire with a member of our team for further assistance. Please note that any last-minute address changes are unable to be accommodated. It is important to ensure that your shipping address is correct during the checkout process.
If you have questions about the inventory status of your desired item(s), our team is here to assist you. Please visit the chat feature on our website to chat with a member of our team during regular business hours. If you contact us outside of business hours, your inquiry will be handled as soon as possible the next business day. We appreciate your patience.
Orders can only be placed online through our shop website and not over the phone. For any assistance in placing an order, please contact a member of our team through the chat feature on our website.
We are pleased to extend our refund policy to encompass eligible purchases of furniture, lighting, rugs, and large-format art within a 30-day period following the delivery date.
To initiate the return process, kindly reach out to our E-Commerce Manager via email, within 30 days of the delivery date. Please provide the email address associated with the order and the corresponding order number. Once our team approves the return, you will receive the necessary information to commence the return procedure.
It is the customer's responsibility to ensure that the item(s) are securely packaged in their original packaging and returned to the appropriate party. Additionally, a restocking fee of 25% will be charged. The customer is responsible for arranging the freight to return items and all said freight charges. THELIFESTYLEDCO is not responsible for any fees that may be associated with this freight process.
Please note that returned items must be dispatched via mail within 14 business days. Please be advised that returning the item(s) is undertaken at your own risk, as we cannot be held liable for any damages incurred due to insufficient packaging or any loss or damage sustained during the return transit.
Kindly be aware that items received in a damaged condition or returns not received within the specified time frame will not qualify for a refund. You will be promptly notified via email once the evaluation process is completed. Please note that not all furniture, rugs, lighting, large-format art, or online exclusives are subject to our return policy. To check the return policy on a specific piece, please use the free chat located in the bottom right corner of our website and our customer service team can assist you.
The LCO team strives to provide you with the most accurate inventory and estimated shipping timeframes, but are unable to guarantee a delivery date. If there is any change to the item(s) in your order, a member of our team will contact you.
As with all products, stock levels, backorder dates, and shipping timeframes are subject to availability and change.
Orders for a backordered item may be cancelled so long as the item has not already begun processing. If you wish to cancel an order for a backordered item, you can do so by contacting a member of our team via chat and providing them with your order details. Orders for in stock items may be cancelled within 24 hours of placing the order, but may not be guaranteed. Please note that once an order has begun processing, it cannot be cancelled. We recommend contacting a member of our team via chat immediately if you need to cancel an order and they will do their best to assist you.
Our team is dedicated to making your experience as pleasant and seamless as possible. If you have any further questions or need assistance, please don't hesitate to reach out to a member of our team. We are here to help!
All tables (side, coffee, dining, etc.), sofas, chairs, mirrors, art, large format rugs, consoles/sideboards, dressers, case pieces, headboards, ottomans, bar stools, lighting, faux greeneries larger than a stem, etc.
THESE ITEMS ARE FINAL SALE AND NON-RETURNABLE
Online Orders - Home Decor, Clothing, Shoes, Jewelry and Accessories
Vases, candles/tapers, runners, small format rugs (rugs smaller than 4x6), dishware, glassware, stemware, baskets, textiles, pillows, accents, bath, books, throws, frames, vessels, etc.
THESE ITEMS ARE ELIGIBLE FOR RETURN WITHIN 21 DAYS OF RECEIVING THE ITEM.
We want you to love our goods as much as we do; if you are not satisfied please follow the instructions below or for additional questions, please contact orders@thelifestyledco.com.
CANCELLATION POLICY
We are unable to cancel your order 24 hours after it has been placed.
It is possible to cancel backordered items in your order, since they are not scheduled for immediate shipment. Please direct these inquiries to orders@thelifestyledco.com.
RETURN POLICY ON CLOTHING
We will gladly offer you a replacement or refund on any eligible clothing merchandise within 21 days of receiving the item.
Please visit the RETURN + EXCHANGE CENTER (located in the footer at the bottom of our home page) for a return or exchange authorization within 21 days of receiving the item. You'll need the email address the order was placed with, and the order number. Once a return or exchange is approved by our team, we will issue a shipping label. Returns or exchanges must be placed back in the mail within 7 business days. You are able to exchange any purchased items for the same product, or another of your choosing. If there is an outstanding balance, you will receive an invoice via email to pay the difference. If there is a remaining balance, you will be refunded the difference to your original form of payment. Returning the item(s) is at your own risk; we are not liable for damages caused by inadequate packaging, or if the item is damaged or lost while being returned to us. Items that are returned to us damaged, or returned outside of the allotted return time frame, will not be eligible for a refund/exchange and you will be notified.
RETURN POLICY ON ALL HOME DECOR, TEXTILES, PILLOWS, HOME ACCESSORIES, ART, CANDLES
We will gladly offer you a replacement or refund on any eligible home decor merchandise within 21 days of receiving the item.
Please visit the RETURN + EXCHANGE CENTER (located in the footer at the bottom of our home page) for a return or exchange authorization within 21 days of receiving the item. You'll need the email address the order was placed with, and the order number. Once a return or exchange is approved by our team, we will issue a shipping label. Returns or exchanges must be placed back in the mail within 7 business days. You are able to exchange any purchased items for the same product, or another of your choosing. If there is an outstanding balance, you will receive an invoice via email to pay the difference. If there is a remaining balance, you will be refunded the difference to your original form of payment. Returning the item(s) is at your own risk; we are not liable for damages caused by inadequate packaging, or if the item is damaged or lost while being returned to us. Items that are returned to us damaged, or returned outside of the allotted return time frame, will not be eligible for a refund/exchange and you will be notified.
Refunds are made to the original method of payment, less shipping and handling, outside of clothing returns. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect. Returns sent in that arrive with postage due will be returned to sender. Please allow 3-7 business days to process your refund.
ONLINE EXCLUSIVE GENERAL DECOR
ONLINE EXCLUSIVE general decor items are subject to our normal return policy and can be returned within 21 days of receiving the item to our warehouse or brick + mortar locations. Shipping and handling is non-refundable.
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THELIFESTYLEDCO® DOES NOT ACCEPT RETURNS OR EXCHANGES ON THE FOLLOWING ITEMS: PREMADE AND CUSTOM GIFT BOARDS, ITEMS PURCHASED AT WAREHOUSE SALES, POP-UP SHOPS, CLEARANCE ITEMS. GIFT CARDS, ALL JEWELRY, HATS, SUNGLASSES, HAIR ACCESSORIES, SCARVES, BRAS, AND TIGHTS. ANY PRODUCT THAT HAS BEEN CUSTOMIZED/PERSONALIZED FOR YOU IS NON-REFUNDABLE.
On the rare occasion you receive an item that was damaged in transit or has a manufacturer’s defect, please report imperfections to orders@thelifestyledco.com within 24 hours of delivery. Pictures of the damage and a detailed description will be required to initiate a claim with our vendors. We will work diligently to resolve your issue as quickly as possible.
The LCO team strives to provide you with the most accurate inventory and estimated shipping timeframes, but are unable to guarantee a delivery date. If there is any change to the item(s) in your order, a member of our team will contact you.
As with all products, stock levels, backorder dates, and shipping timeframes are subject to availability and change.
FULFILLMENT TIME
ORDER FULFILLMENT TIME IS 2-4 BUSINESS DAYS FROM DAY OF PURCHASE.
ONLINE EXCLUSIVE ITEMS - IF NOT ON BACKORDER, YOU CAN EXPECT TO RECEIVE YOUR ORDER WITHIN 4-8 WEEKS.
DOMESTIC SHIPPING
CLOTHING, SHOES, JEWELRY, + ACCESSORIES
All Clothing, Hats, Belts, + Bags - $8 FLAT FEE
All Shoes - $5 FLAT FEE
All Jewelry + Hair Accessories - Ships FREE
$400+ of Clothing - Ships FREE
HOME DECOR
Order total between $0-$50 - $8 SHIPPING
Order total between $50.01-$100 - $12 SHIPPING
Order total between $100.01-$150 - $15 SHIPPING
Order total between $150.01-$200 - $20 SHIPPING
Order total between $200.01-$250 - $25 SHIPPING
Order total between $250.01-$300 - $30 SHIPPING
Order total between $300.01-$399 - $35 SHIPPING
Order total $400 and above - Ships FREE
ONLINE EXCLUSIVES - FURNITURE, RUGS, LIGHTING, AND LARGE FORMAT WALL ART (NOT AVAILABLE FOR WAREHOUSE PICKUP)
Lighting - SHIPS FREE
Rugs + Rug Pads - SHIPS FREE (CERTAIN ITEMS MAY BE SUBJECT TO FREIGHT SHIPPING)
Furniture + Art -
Order total between $0 - $1,499 - $99 SHIPPING
Order total between $1,500 - $2,499 - $149 SHIPPING
Order total between $2,500 - $4,999 - $199 SHIPPING
Order total $5,000+ - $299 SHIPPING
Optional White Glove Delivery - $149/Additional Fee Per Item
ADDITIONAL FEES MAY APPLY
At this time we do not ship to Alaska + Hawaii. We apologize for any inconvenience!
INTERNATIONAL SHIPPING
CLOTHING, SHOES, JEWELRY, ACCESSORIES, + HOME DECOR - CANADA
Order total between $0-$150 - $25 FLAT FEE
Order total $150 AND ABOVE - $50 FLAT FEE
ADDITIONAL FEES MAY APPLY
CLOTHING, SHOES, JEWELRY, ACCESSORIES, + HOME DECOR - REST OF WORLD
Orders weighing between 1lb-8lb - $75 SHIPPING
Orders weighing between 9lb-25lb. - $125 SHIPPING
ADDITIONAL FEES MAY APPLY
ONLINE EXCLUSIVES - FURNITURE, RUGS, LIGHTING, AND LARGE FORMAT WALL ART (NOT AVAILABLE FOR WAREHOUSE PICKUP)
At this time we can only ship online exclusives within the contiguous United States. We apologize for any inconvenience!
Free order pickup is available at our warehouse and three retail locations with the exception of online exclusive items! An email will be sent to you when your order is ready to be picked up!
For pick-ups at our shop locations, we will hold all pickup orders for 48 business hours from the time our team fulfills your order, excluding days our shops are closed (Monday + Tuesday)! If your order is not picked up during that time, it will be returned and refunded.
FULFILLMENT TIME:
In-Store Pick-Up: 1 Business Day
Warehouse Pick-Up: 2-4 Business Days
WAREHOUSE PICKUP:
Address:
481 E. Baseline Rd., Unit 107, Gilbert, AZ 85233
Hours:
Monday - Friday, 9am-5pm - NO weekend or in store pickups. If these hours don't work for you, please contact us and we'll try our best to adhere to your availability!
Directions:
Drive to the FRONT of the warehouse, and look for the door that says 107 and THELIFESTYLEDCO. Please make sure you ring the doorbell!
ARCADIA PICKUP:
Address:
4113 N 44th St, Phoenix, AZ 85018
Hours:
Wednesday - Saturday, 9am - 6pm; Sunday, 10am - 4pm - NO Monday or Tuesday pickups.
Directions:
All pickups will take place in store only. Please park in any of THELIFESTYLEDCO designated parking spots in front of the shop, and head inside to pick up your order!
GILBERT PICKUP:
Address:
1490 E Williams Field Rd, Gilbert, AZ 85295
Hours:
Wednesday - Saturday, 9am - 6pm; Sunday, 10am - 4pm - NO Monday or Tuesday pickups.
Directions:
Head in store for pickup, or drive around to the back door! Look for the door that says THELIFESTYLEDCO and ring the doorbell - OR - give us a call and we’ll run your order out to you. The Gilbert Shop phone number is 480-702-0574!
NORTH SCOTTSDALE/PHX PICKUP:
Address:
5410 E High Street, Suite 105, Phoenix, AZ 85054
Hours:
Wednesday - Saturday, 9am - 6pm; Sunday, 10am - 4pm - NO Monday or Tuesday pickups.
Directions:
Head in store for pickup, or drive around to the back door! Look for the door that says THELIFESTYLEDCO and ring the doorbell - OR - give us a call and we’ll run your order out to you. The North Scottsdale/PHX Shop phone number is 480-664-9607!
Small parcel shipping is used for products that are smaller in size and weight. Freight shipping is used for products that are larger in size, heavy, bulky, or are easily breakable. This includes furniture, large format rugs, lighting, art, mirrors and large accents. Small parcel shipping is for products that are relatively small in size and weight. Small parcel items are shipped via FedEx, UPS, or USPS. Freight shipping is similar to FedEx or UPS, but freight carriers specialize in carrying large or fragile items.
Many of our home decor items are handmade, vintage and/or considered delicate. Use extreme care. All clothing is best cared for hand washed and hung dry. In special cases, a care tag on the garment may instruct DRY CLEAN ONLY. Please refer to the care or wash tag on each garment for specific care instructions.
You can use your promo code at checkout by entering the code on the shopping cart page. Once you type in your code, hit “Apply Code” and your discount will be reflected in the Order Summary.
Orders can only be placed online through our shop website and not over the phone. For any assistance in placing an order, please contact a member of our team through the chat feature on our website.
Unfortunately, we do not hold items. All purchases are first come, first served!
We are unable to cancel your order 24 hours after it has been placed. It is possible to cancel backordered items in your order, since they are not scheduled for immediate shipment. Please direct these inquiries to orders@thelifestyledco.com.
Most of the time, yes! Please use our free chat feature available in the corner of our website to contact our customer service team during business hours to get more information. We ask that you be as specific as possible to what product you’re interested in so our team can best assist you! If the piece you are interested in is an online exclusive, it will be shipped using a third party freight forwarding service not affiliated with THELIFESTYLEDCO®. While we always try to share what we can, some items may be discontinued, designer-only pieces, or custom.
Yes you can! For websites like Zola and The Knot, you can add an extension onto your internet browser that allows you to add products from any website! After you log into your registry and install the extension, you will then find the item on our website. Once you click the extension button in your browser, you'll be able to add the gift to your registry for your guests to shop from! Ready to get started? Click HERE for The Knot, and HERE for Zola!
Brand Programs
By joining THELIFESTYLEDCO Brand Ambassador and Influencer programs, you'll become a part of our inner circle and be the first one we call when we need trusted feedback! Based on two separate tiers, being part of either the Brand Ambassador or Brand Influencer programs, you are sure to get exclusive first looks at new products, shareable content, and the opportunity to earn commission on your purchases, where applicable.
To apply for our Brand Ambassador program, click here!
By joining THELIFESTYLEDCO Brand Ambassador and Influencer programs, you'll become a part of our inner circle and be the first one we call when we need trusted feedback! Based on two separate tiers, being part of either the Brand Ambassador or Brand Influencer programs, you are sure to get exclusive first looks at new products, shareable content, and the opportunity to earn commission on your purchases, where applicable.
To apply for our Brand Influencer program, click here!
THELIFESTYLEDCO® Designer Trade Program was inspired by all the things we hate about sourcing for our own design projects and all the things we love about Organic Desert Living…with you in mind of course! We’re interior designers first, so we created a program that will not only provide options for all of our other designer friends, but also create a shopping experience that streamlines sourcing (because as we all know, it can be either the best or the worst part of the design process). This program isn’t only open to interior designers! Decorators, architects, builders, stagers… it’s for you too!
To apply for the LCO Designer Trade Program, click here!
Being part of the LCO Designer Trade Program means that you’ll receive 15% off sitewide (ODL Outlet excluded), the ability to schedule private shopping appointments and same day local wrap and pack on decor items! Place an order by 10 AM and we’ll have your purchase packed, wrapped and ready to slide into your car when you pick up at our warehouse.
To apply for the LCO Designer Trade Program, click here!
Yes! Just enter the desired destination into the "shipping address" cells at checkout!
Once your order is placed, a member of our team will reach out to you via email. Please keep in mind, we have a 3-7 business day order processing timeframe. When your items have shipped, you will receive an email with tracking information. Smaller items will ship via UPS, FedEx, or USPS. If your order contains furniture or irregular sized items, you will be contacted directly by a delivery carrier to schedule delivery. All freight deliveries are CURBSIDE ONLY. At this time, white glove delivery is not offered. Freight providers are not authorized to remove any existing furniture and/or packaging.
Please carefully inspect your items upon delivery and note any damage or defect that may occur as damages need to be reported within 24 hours of delivery. If for some reason items are not able to be immediately inspected upon delivery, it is assumed that you have claimed responsibility for the condition and circumstances of the item or delivery. Please inspect any and all purchases within 24 hours of delivery.
